Last updated: 14 September 2026
Blue Energy Solar Pty Ltd (ABN 29 161 878 860) (“Blue Energy Solar”, “we”, “us”) operates the websites blueenergysolar.com.au, energy-solar-panels.com, solar-energy-panels.org and solar-energy-off-grid.com. This policy explains how we collect, use, share and protect personal information through these websites and when you deal with us about solar panels, batteries, EV chargers and related services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Depending on how you deal with us, we may collect:
We do not ask for sensitive information such as health information. Please don’t include it in messages or uploads.
Rates you share anonymously. If you type the rates from your bill into one of our calculators, those rates may be saved to improve our estimates. They are stored with the retailer, network, tariff type and postcode only — never with your name, email, address or IP address.
We collect personal information directly from you: through our quote forms, calculators and Quote Wizard, the chat assistant, email, phone calls and site visits. With your permission, or where the law allows, we may also get information about your connection or meter from your electricity distributor or retailer. We also look at aerial and satellite images of the property to check the roof.
Our calculators and the Quote Wizard work out estimates automatically from what you enter. They don’t make decisions about you: a member of our team reviews every request before we give you a quote. The chat assistant is an automated AI system. It answers general questions and can pass your details to our team if you ask, but it can’t make decisions about you or your quote.
We don’t sell personal information. We share it only as needed for the purposes above, with:
Information you send through any of our four websites comes to Blue Energy Solar.
Our chat assistant is powered by an AI model provided by Anthropic PBC in the United States. The messages you type into the chat are sent to Anthropic to generate replies. Under its commercial terms, Anthropic does not use these messages to train its models; it may keep them for a limited time for safety and misuse monitoring. Some of our other IT providers (such as email, cloud and content delivery services) may store or process information outside Australia, including in the United States. We take reasonable steps to make sure these providers handle personal information in line with the Australian Privacy Principles.
Quote requests and chat conversations are stored in our website database and business systems, which only authorised people can access, and quote requests are emailed to our quotes team. If you leave your details in the chat, the conversation is also emailed to our sales team. The bills and roof photos you upload are not kept on our websites: they are attached to the email to our quotes team and kept with your request. Our websites use encrypted (HTTPS) connections. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.
We keep enquiry and quote information for as long as we need it to deal with your enquiry and follow it up. For customers, we keep records for as long as the law requires (for example, tax records, and records for warranties, electrical compliance and incentive schemes). When we no longer need information, we take reasonable steps to destroy it or remove anything that identifies you. You can ask us to delete an enquiry at any time.
You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us (details below). We will respond within 30 days. We won’t charge you for making a request. If we refuse, we will tell you why in writing.
We will only send you marketing emails or SMS if you have agreed to receive them, and every message includes a way to unsubscribe. You can also ask us to stop at any time. Messages about your own enquiry, quote or installation are not marketing.
You can clear or block cookies and local storage in your browser settings, but parts of the websites (such as the chat) may then not work.
If you have a concern about how we have handled your personal information, please contact us first. We will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.
Privacy Officer, Blue Energy Solar Pty Ltd
Email: {{EMAIL}}
Phone: {{PHONE}}
